Ön Bilgilendirme Formu

This Preliminary Information Form (“Form”) contains the information made in accordance with the legislation regarding the sale and delivery of the following Products or Services (“Product / Products”) to the BUYER and other issues subject to the Distance Sales Contract established between the parties. The parties accept and declare that they know and understand their obligations and responsibilities arising from the Law on Consumer Protection and Distance Contracts Regulation.

Customer Information (CUSTOMER)

Delivery Information

Store Information (SELLER)

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Article 3 DELIVERY OF THE CONTRACT SUBJECT PRODUCT OR PRODUCTS, DELIVERY CHARGES AND INVOICE INFORMATION

3.1 The Agreement is approved and enters into force by the BUYER by clicking on the Website with an explicit declaration of will. The Contract shall be executed for the SELLER upon delivery of the purchased Products to the BUYER or the person or persons notified by the BUYER. The Products shall be delivered by the BUYER to the person or persons residing or residing at the address specified below.

3.2 The costs related to the delivery of the Products to the address belong to the BUYER. In the event that the SELLER explicitly declares on the Website that the delivery / transportation costs will be borne by the SELLER or that no shipping fee will be charged, the costs belong to the SELLER. The Products shall be delivered within the committed period after the payment is made according to the stock status of the SELLER. The SELLER shall deliver the Products within 3 (thirty) days at the latest following the placement of the order. An additional period of 10 (ten) days may be determined for delivery with the approval of the BUYER upon written or electronic notification within this 3-day period.

3.3 The SELLER has the Products delivered by sending them with contracted cargo companies. If the cargo company does not have a branch in the place given by the BUYER as the delivery address, the Products may need to be received from another nearby branch of the cargo company. This situation will be notified to the BUYER by the cargo company. The SELLER is not responsible for delays caused by this situation.

3.4 In the event that the BUYER or the person shown in the delivery information is not present at the address specified at the time of delivery of the Products or refuses to receive the delivery, the SELLER shall be deemed to have fulfilled its obligation regarding the delivery of the goods. In case the Products are not received at the address, it is the responsibility of the BUYER to contact the cargo company to follow the shipment of the Products and receive them. If the Product is to be delivered to a person other than the BUYER, the SELLER cannot be held responsible for the absence of this person at the specified address or refusal to accept delivery. In these cases, any damages arising from the BUYER's late receipt of the Products and any expenses that may arise due to the Product waiting in the cargo company and / or the return of the cargo to the SELLER belong to the BUYER.

3.5 The BUYER is responsible for checking the Products as soon as he/she receives the Products and when he/she detects a problem, defect, damage or incomplete delivery caused by the cargo in each Product, he/she is responsible for not accepting the Product and keeping a report to the Cargo company official and reporting the situation to the SELLER without delay. Otherwise, the SELLER does not accept responsibility for this bet.

Article 4 PAYMENT AND REFUND OF PRODUCT PRICES

4.1 Unless otherwise stipulated by the SELLER, the BUYER must have paid the price in full before receiving the Product. If the total price is not paid in full to the SELLER before the delivery of the Products in cash sales, and if the installment amount due in installment sales is not paid, the SELLER may unilaterally terminate the contract and refrain from delivering the Product. If for any reason the product or service price is not paid by the BUYER or the payment made is canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product or service.

4.2 In cases where the BUYER pays the sales price by credit card, installment card, etc., all the facilities provided by these cards are limited to the credit and / or installment payment facilities provided by the card issuer. For this reason, Product sales for which the SELLER collects the price in advance or in installments shall be deemed as cash sales for the parties to this Agreement. The legal rights of the SELLER in cases considered as sales in installments are reserved. In case of default of the BUYER, default interest shall be applied at the monthly rate as stipulated by the applicable laws.

4.3 If it is understood that the SELLER will not be able to supply the Products at all or within the promised period, the BUYER may supply another Product of equal quality and price, provided that the BUYER is clearly and properly informed within three (3) days and obtains its verbal / written consent. In this case, the commitment subject to the Contract shall be deemed to have been fulfilled in this way. The BUYER is free to give or not give the said approval, and in cases where it does not give approval, the contractual-legal provisions regarding the cancellation of the order (termination of the Contract) shall apply.

4.4 In the event that the BUYER makes the payment in the form of “deposit to account” in such a way that the IBAN number deposited from an ATM device or branch of a Bank cannot be determined, the BUYER agrees and undertakes that he / she will send his / her IBAN number correctly and completely with the procedure to be determined by the SELLER on the SELLER's website in order to be used in cases where the product price must be returned to the BUYER in accordance with this contract and agrees and undertakes that he / she consents to the return to the IBAN number by the SELLER.

Article 5 RIGHT OF WITHDRAWAL

5.1 The BUYER has the right to withdraw from the contract without any justification and without penalty within 14 days from the delivery of the Products or the date of conclusion of the contract, except for the exceptions specified in Article 7.4 of the Form. This 14 (fourteen) day period starts to run from the day the consumer receives the goods in contracts for the sale of goods and from the day the contract is concluded in other contracts. In order to exercise the right of withdrawal, the BUYER must notify the SELLER in writing via the contact information detailed below, provided that the BUYER has used the Products in accordance with the technical specifications and instructions for use within this period. After the BUYER's withdrawal notification reaches the SELLER, the SELLER will share the confirmation information regarding the receipt of the notification with the BUYER and will return the price of the Products subject to the right of withdrawal to the BUYER in accordance with the payment method within 14 (fourteen) days following the date of receipt of the notification.

5.2 In case the right of withdrawal is exercised, the Products subject to the withdrawal notification and the original invoice must be returned to the SELLER by Aras Kargo without paying the shipping cost.

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5.3.1 REFUND OF THE PRICE. If the product price has been collected, the price shall be returned to the BUYER within 14 days in cases of withdrawal in accordance with the legislation and termination of the Contract. The refund is made in accordance with the payment instrument used by the BUYER in the payment of the Product price. In credit card payments, the refund transaction is made by returning the BUYER's credit card. The product price is returned to the relevant bank within the same period following the cancellation of the order by the BUYER. The transfer of the price to the BUYER accounts after the return of the price to the bank by the SELLER is related to the bank transaction process and the SELLER is not responsible for possible delays. The SELLER reserves the rights of offset and discount arising from this Agreement and the law for the amount to be returned.

5.3.2 RETURN TO CREDIT CARD PROCEDURE In cases where the BUYER uses the right of withdrawal or in cases where the product subject to the order cannot be supplied for various reasons or in cases where it is decided to refund the BUYER with the decisions of the arbitration committee, if the shopping is made by credit card and in installments, the credit card refund procedure is specified below:

If the BUYER has purchased the product in how many installments, the Bank makes the repayment to the BUYER in installments. After the SELLER pays the full amount of the product price to the bank at one time, in case of the refund of the installment expenditures made from the Bank poses to the BUYER's credit card, the requested refund amounts are transferred to the credit card holder's accounts by the Bank in installments. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the return date and the card's account cut-off dates, 1 (one) refund will be reflected on the card every month and the BUYER will receive the installments paid before the return for the number of months after the installments of the sale are over and will be deducted from the existing debts.

5.3.3 PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL

Pursuant to Article 15 of the Regulation on Distance Contracts published in the Official Gazette dated 27/11/2014 and numbered 29188, the BUYER cannot use the right of withdrawal in the following cases.

1. Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller or provider.
2. Contracts for goods prepared in line with the wishes or personal needs of the consumer.
3. Contracts for the delivery of perishable goods or goods that may expire.
4. Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.
5. Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
6. Contracts relating to books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
7. Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.
8. Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and leisure time for entertainment or recreation, which must be performed on a specific date or period.
9. Contracts relating to services performed instantly in electronic media or contracts relating to intangible goods delivered instantly to the consumer.
10. Contracts for services whose performance is started with the consent of the consumer before the expiration of the right of withdrawal period.

Article 6 OTHER PROVISIONS

6.1. The BUYER may notify his/her requests, complaints and suggestions regarding the Product and sales verbally or in writing to the SELLER communication channels specified in Article 2 of the Form.

6.3. Minors and restricted persons cannot make purchases from the SELLER.

6.4 In disputes that may arise from the Contract established between the parties, the Arbitration Committees for Consumer Problems within the monetary limits announced by the Ministry of Customs and Trade in December each year and the Consumer Courts in the location of the BUYER or the SELLER are authorized.